Orchard Gifts Information

About Us We are a family run business based in Dorset.

If you have any questions or comments please contact us (Natalie and Steve)

Orchard Gifts
48 Harbour Road
Bournemouth
Dorset
BH6 4DE

phone: 0845 370 6360
email: sales@plantabox.co.uk

Please phone or email us with any enquiries

If you have an urgent enquiry regarding an existing order or delivery issue please contact Steve on 07872953388.

Making A Purchase Making a purchase could not be easier. Just browse our shop, and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment either online or over the phone or payment by cheque.

Paying by cheque If you pay by cheque, make the cheque payable to Orchard Gifts. Please note that all orders will not be despatched until the cheque has cleared. This normally takes 5 working days.!

Unavailability of Ordered Plants : We reserve the right to change specific plants, as shown in the illustrated examples; if for market conditions we cannot source that particular plant. Please rest assured that you will always receive good healthy plants that look great !

Delivery And Handling As you will appreciate, our planted Plantaboxes are fragile and as such we pay a premium to ensure our boxes are carefully man-handled and not thrown on a conveyer belt. We believe this extra cost is worthwhile and we hope you agree.

Our shipping charges are kept as low as is practical to ensure that you receive your purchase in the best possible condition. We have invested in specialist cartons to ensure that Plantabox arrives to the recipient in the condition it leaves us. Delivery starts from £6.50 for the small crates, £7.50 for the empty large crates and £9.50 for the large planted crates per order for your first Plantabox, and for multiple orders, delivery is £2.00 per box thereafter. Deliveries to local BH Postcodes are even less.

We have spent time, money and effort on the specialist packaging to ensure Plantabox reaches it's destination in good condition. However, on a very few occasions the carton and it's contents may be mis-handled during transit.
This may mean that the plants need re-positioning, as we have only just planted them and they need time to bed themselves in.

We are working to improve all the time, and would welcome any comments you have regarding the delivery process, contact us on sales@plantabox.co.uk

Delivery Schedule We will acknowledge your order straight away and will start processing it within two working days. You will normally receive your order within 6-8 working days.

If you need the order to be dispatched sooner, ie for a birthday, please phone or email to check availability. We always try to accomodate short notice orders, providing we have the plants available.

In the unlikely event that we accept an order that we cannot deliver within this guideline, we will let you know.

Our couriers specify that delivery will be next day between 8.30 a.m and 5 p.m. It is advisable that you or the recipient are available to accept delivery when it arrives, so the box does not spend too much time at the delivery depot. If you are able to provide details of where the box can be left somewhere safe in your absence, this would be extremely useful. If you have given us your email address, we can arrange email confirmation of dispatch.

Plantabox cannot be held responsible for damage to perishable goods whilst the box is in the depot outside of the specified delivery time.

Back Orders If your item is not in stock, we will back order for you.

You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges For orders made from the UK or the European Union, 17.5% VAT is included

Credit Card Security If you pay online by credit card, you will see the name of PayPal, Orchard Gifts.

We use PayPal to process your credit card payments - you do not need a PayPal account as this payment forum accepts credit and switch cards too. Please follow the prompts carefully and your payment will be completed smoothly.

The credit card numbers are encrypted before transmission over the internet and these details are then deleted from all our records.

Reaching Us If you need to clarify any aspect of the website or have any particuler requests, please email us using the Contact Us link, alternatively, or you can phone or write to:

Orchard Gifts

48 Harbour Road
Bournemouth
Dorset
BH6 4DE

phone: 0845 370 6360 - our office hours are now 10am until 3pm Monday to Friday.
email: sales@plantabox.com

If you have an urgent enquiry regarding an existing order or delivery issue, please contact Steve on 07872953388

Privacy Policy
Plantabox do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

But if you are not happy in any way, please contact us and we will sort out the problem.

Please note: Due to variations on the colour of the wood and of the colour of the woodstains used on our boxes, colour variations may occur from the illustrations. We cannot be held responsible for these changes. If you require a specific colour to be applied to the boxes, then please contact us BEFORE placing an order.


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