Changing your Purchase
Once an order has been submitted and accepted, unfortunately you do not have the right to cancel if the product is bespoke and personalised. Please contact us straight away, preferably by phone, should you have any queries, changes or concerns about your order. We'll obviously do everything we can to help you. If you need to cancel your order please see "Returns Policy" below for further information about cancelling orders.
Sometimes there are variations on the colour of the wood. This can be caused by ambient temperature on application and variations of the colour of the stains used on our crates. Your crate may not match exactly the colour you see on your screen because of your screen resolution settings. We do everything we can to reduce these variances but sometimes it's outside of our control.
Delivery and Fast Track
We're working really hard with our courier partners to improve all the time, and would welcome any comments you have regarding the delivery process. We'll acknowledge your order straight away and start processing it straight away. If you need the order to be dispatched on the same day, please use the fast track service
, which means if your crate is ordered before 2pm it will be put into production immediately and dispatched by the end of the day. In the unlikely event that we accept an order that we cannot deliver within this guideline, we'll let you know and arrange an immediate refund if required.
For orders made from the UK or the European Union, 20% VAT is included.
Credit Card Security
All our website payments are handled by SagePay, which accept all major credit / debit cards. As a payment service provider (PSP), thousands of businesses outsource their transaction security to them and they are industry leaders. It's their top priority to ensure that customers' transaction data is kept secure at all times, which is why they comply with the Payment Card Industry Data Security Standard (PCI DSS). If you're not sure the order has been confirmed, please email us at firstname.lastname@example.org
or phone on 01392 829977.
Privacy – our promise to you.
Please be assured that as a customer of Plantabox. Ltd you are a really special person and any information you share with us is totally confidential. We do not share your personal information with any other party. We are proud of our reputation, the support and feedback from of our customers. We have really worked hard to establish a robust system to protect your interests and give you truly extraordinary service. Your privacy is important to us and critical to the integrity of our relationship.
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third parties for goods delivery purposes