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01392 829977 
 

DELIVERY SERVICES 

 
Investing in technology to make life easier for our customers, we send text /email messages to customers who have better things to do than wait in all day for a delivery... 
 
 
Investing in technology to make life easier for our customers, we send text /email messages to customers who have better things to do than wait in all day for a delivery... 
 
By working with our delivery partner, DPD Local (formerly Interlink Express), we’re utilising the latest technology to make your delivery on time, securely and at your convenience. We want you to be in charge of your delivery to make sure that it is safely delivered, with the minimum of inconvenience to you. Accurate information is the key to success. Please make sure that you enter your postcode accurately, and by including your mobile number as well as your email address means we can notify you by email or text of our anticipated ‘one hour delivery window’. You will not be required to wait in all day for a parcel. If the time is not convenient, you can use the text or the email to change the delivery date. 
 
A personalised text message or email will be sent direct to you advising you of the date and time of delivery. You can choose to reschedule delivery for a different day if required. 
 
Shipped 
We’ll confirm the package has been dispatched. 
 
Out for delivery 
You will receive a text message and email on the day as soon as your package is out for delivery with a one hour delivery window. 
 
Reschedule delivery 
If the date and time is not convenient, you can change the date by replying to the text or email. 
 
SMS/email messages for calling card deliveries 
SMS and email calling card notifications will be sent to you, providing you with speedier notifications when a calling card has been left at the delivery address. 
 
Deliveries can also be notified and rescheduled via email. 
 
Update your delivery details – even on the move! 
 
We also have a facility where you can track your parcel or rearrange delivery easily and conveniently while on the move. By visiting the Interlink mobile website you can quickly locate the information you’ll need about your delivery and, if necessary, make changes. Once on the mobile website, you’ll be able to: 
 
Arrange to collect from the local depot 
Change the delivery day to a more convenient date 
Change to an address where you know someone will be in to receive the parcel 
Ask us to leave the parcel in a safe place 
 
The details of the web site will be included in your email order confirmation. Or you downlaod the DPD Local app to your phone and manage all your delivery preference in one place, find out more here: http://www.dpd.co.uk/index.jsp 
 
If your parcel can't be delivered 
 
If your parcel can't be delivered it will be returned to the depot and the driver will leave you a calling card with 4 options: 
 
Collect from Depot – Choose to collect your parcel at a time convenient to you 
Leave in a safe place – Call to arrange for Interlink to redeliver to a safe place at your address 
Change delivery details – Choose an alternative day or address within your postcode sector 
Upgrade Delivery – Before 12 (Noon) on a nominated day Monday to Friday – Cost £6 
 
 
IMPORTANT 
If there is anything wrong with your delivery or your crate arrives in an unsatisfactory condition, you must inform us within 48 hours to enable us to log your problem with our courier and to deal with it as expediently as possible. 
 
By talking to customers we know that you want to shop in an environment in which you feel safe. You want to be associated with a company who really care about you and are passionate about their product, processes and product quality. We have a huge responsibility to act in a way that reflects the emotions that you've invested in your gift. We want you to be 100% happy with your gift and your experience. If you'd like more information on our delivery services please contact us
 
Here's what some of our customers have said about our new delivery service: 
 
"I am so impressed with the product I ordered and the delivery speed, tracking and delivery was all fantastic, a one hour slot the morning of delivery could not have made my life any easier! Will definitely order from here again and recommend to friends." 
 
"This is the third crate I have purchased and I have been extremely impressed with each one. The website is easy to use, the delivery is faultless and the crate itself is perfect for a personalised, unique gift. I could even track my parcel on the morning of delivery so I could plan my day knowing what time it would be delivered and even the driver's name. I have recommended this website to family and friends" 
 
"Thank you very much. Had an email to say boxed being delivered between 9.46 and 10.46 am and dead on the dot of 9.46 the van arrived at our out of the way village. I haven't opened it as it is a present, but can't wait to see the boxes. Pleasure to do business with you." 
 
"Ordered the Toybox for my little boy for christmas received today, I had clear messages about delivery along the way and it turnt up when it was supposed to which is rare for delivery companies!! I just wanted to say that you have picked a great delivery company to deliver your products and it makes all the difference." 
 
"Okay, I am impressed. This morning I received an e-mail to say my delivery would be between 9.40 and 10.40 and I though 'I'll be lucky' and at 9.45 a perfectly prepared and packaged quality product was delivered. I love the box and am amazed at the service, from my telephone enquiry, to the communication and delivery." 
 
"Well what can I say ? I am soooo pleased with my plantabox that I received today .....it looks fab so good I don't want to give it away as a Christmas pressie as planned..... AND I didn't have to wait for delivery and the delivery arrangements were amazingly efficient A+ for customer service A++ for customer satisfaction!" 
 
 
"It was easy to order and I was constantly kept up to date. What I especially liked was the text to confirm both delivery day and particularly the delivery time. For a change a company wasn't expecting someone to spend their entire day home waiting for the eventual delivery of a parcel. A real bonus. The time slot was was kept too!" 
 
"The windowsill herb box was exactly as requested probably better than expectation!! Very well made, delivered preciseley when advised, loads of texts advising on delivery status and on top of all thoroughly pleased my wife on our anniversary. Well done Plantabox team, shall certainly be recommending your products to others. Best regards, Chris." 
 
"Perfect. The box arrived just 2 days after placing our order and was just as I hoped. With 3 weeks to go to my wedding this lovely crate helped reduce my stress levels. We are using it as a letter mailbox at our wedding so it will have pride of place on the gift table. PS was great to have a delivery time first thing in the morning so we knew when to expect the parcel." 
 
"Hi! So glad that I found out about you, this is the year I can give my family a really original gift that is practical as well as great to look at! Your customer service is first rate - its not that often that one can say a firm is a pleasure to deal with - and thanks for having a customer - friendly web site! All in all, a lovely product that turns out to be just as good as it appears in the picture, and that is delivered promptly and safely." 
 
"Loved the web site easy to use for someone not used to ordering online. Kept in touch with delivery by text and e mail. Delivered on time by a very polite man called Elton. Box is exactly as seen on web site delighted!" 
 
"Amazing love it all! The site so easy to use even for a Ludite like me! Definitely be ordering more in future. Great product, such a fab idea for someone who has everything. Thank you." 
 
 
Predict and Follow My Parcel 
 
DPD Local is the most innovative parcel carrier around. Thanks to our industry-leading Predict service, we provide parcel recipients with a one hour delivery window, notified by SMS and email, so they don't have to wait in all day. What's more, our revolutionary Follow My Parcel service enables receivers to watch the progress of their delivery on a real-time map, all the way down to a final 15 minute timeslot. 
 
To give our SMS and email notifications that personal touch, the sender's branding is included and we even tell you the name of your DPD Local driver, as well as the position you occupy in their delivery queue. As well as keeping customers informed at every stage of the journey, we believe in maximising choice and convenience. That's why we provide access to a suite of rescheduling options both on the day of delivery and the night before, allowing customers to take delivery of their goods in a way that suits. If you wish to reschedule, you can: 
 
• Select an alternative delivery date 
• Opt for delivery to a nominated neighbour 
• Have the parcel left in a specified safe place 
• Collect the parcel from your local DPD Local depot 
• Upgrade delivery to before 12