Call us on 
01392 829977 
 

HOW TO ORDER 

Here's a quick guide to ordering your personalised crate gift, if you have any questions just contact us and we'll be only too pleased to help... 
Here's a quick guide to ordering your personalised crate gift, if you have any questions just contact us and we'll be only too pleased to help... 
Choose a specific crate 
From our extensive range, choose the crate to suit the person and the occasion. We have 8 different shaped crates and also other wooden gifts that can be personalised for your special requirement. It could be empty for the recipient to plant up or accessorise or you could include a planting kit which could be herb seeds or spring bulbs. 
 
Pick a suitable colour 
There are 16 colours to choose from in our current range, althought these may differ depending on the product in question, we always try and offer 8 colours. You may find that the same crate can be bought in different colours in different sections - if you cant find the option you want just get in touch and we will sort it for you. Pick a colour from the pull down menu on the product page to suit the recipient and the possible location of the crate. Make it a special gift for that special person. There is a colour guide on each of the products and we've labelled product shots with captions on the images to help you decide. Here is our current colour swatch, we also have white available which is not shown here... 
Personalise your crate to make a special gift 
This is the really special stage in creating your unique and special gift. Your own and very personal opportunity, to really express your emotions and sentiments. It could be an anniversary, a wedding date, a birthday, a special occasion, a retirement, a coded message, a favourite saying. Or simply ‘I love you,’ ‘I miss you,’ ‘Thanks'. Our web site has been designed to lead you through the process of ordering your crate. There are a number of stages which you need to follow which are outlined here. 
 
The Personalisation 
Your personalised message will appear on one side of your carefully selected Plantabox crate. It can also be put on the reverse for an additional cost, this is available as a product option where appropriate. The standard font we use are the traditional stencil typefaces and as such only appear in CAPITAL LETTERS. On some products you may find other fonts which have upper and lower case. We have a maximum number of letters for each crate, this will depend on the width of each character so some phrases may allow more letters than others: 
 
Large Plantabox Crate - number of characters per line (incl spaces) is up to 24 
Square Plantabox Crate - number of characters per line (incl. spaces) is up to 18 
Small Plantabox Crate - number of characters per line (incl. spaces) is up to 18 
Medium Plantabox Crate - number of characters per line (incl. spaces) is up to 20 
Windowsill Plantabox Crate - number of characters (incl. spaces) is up to 24 
Half Crate Plantabox - number of characters (incl. spaces) is up to 20 
Mini Crate Plantabox - number of characters (incl. spaces) is up to 16 
 
IMPORTANT: Please carefully check your spelling, punctuation, grammar and any dates used, because we'll put the message on the crate exactly as instructed. If we are in any doubt we will try to contact you to avoid errors. 
 
Where possible you will be able to see your personalisation in a live preview which will assist you with checking that your message fits and how it will look. We have different fonts on some products but on our core products we use a stencil style lettering. We have recently added a lot more symbols to the font set as well as our special symbols which include a heart, champagne glasses, a paw print, holly, recycling logo and a butterfly. 
Choose your accessories 
Add extra value and make it extra special by adding a liner for planting, wheels, adding your personalisation on both sides, adding a hessian lining, or adding a house number. We also have additional accessories in their own section. 
 
Free Gift Message 
A final touch for this personalised gift is of course, your own personal message. We supply a bespoke A6 sized card gift card, attached to the crate. Type your message and we'll print this on to the card free of charge. Again check the spelling to make sure it is replicated exactly as you want it. 
 
Your shopping cart 
A page will appear which will summarise and confirm your unique gift. If you are happy then simply click on the Go to Checkout. If you have shopped with us before enter your Email address and password. If this is your first time shopping with us please click on enter your details. Please be assured that as a customer of Plantabox. Ltd you are a really special person and any information you share with us is in totally confidential. We do not share your personal information with any other party. We are proud of our reputation, the support and feedback from of our customers. We have really worked hard to establish a robust system to protect your interests and give you truly extraordinary service. Your privacy is important to us. 
 
Payment & Confirmation of Order 
All website payments are handled by SagePay, which accept all major credit / debit cards. As a payment service provider (PSP), thousands of businesses outsource their transaction security to them and they are industry leaders. It's their top priority to ensure that customers' transaction data is kept secure at all times, which is why they comply with the Payment Card Industry Data Security Standard (PCI DSS). If you're not sure the order has been confirmed, please email us at sales@plantabox.co.uk or phone on 01392 829977. 
 
Specific Delivery Dates 
You can now specify the date you would like your gift to be delivered. The option is available in the shopping basket when you checkout. We do make a small charge for this service but it gives you total control over your delivery. If in doubt, email or phone and we'll be able to help you, call us on 01392 829977. 
 
Important Delivery Instructions 
If you’re ordering a Plantabox for someone else and having it delivered directly to them or to your own address, we would like instructions as to where to leave the box if someone is not at home. If the box cannot be delivered, it will be returned to the local depot and an additional charge may be levied for trying to redeliver on another day. 
 
Delivery costs 
We have a number of different delivery options provided by couriers and delivery companies who specialise in getting your product to you in perfect condition. All Plantaboxes are handled by our specialist secure courier – Interlink. 
 
The main options are as follows: 
 
Free Delivery – courier service is next day from the dispatch date supplied and is tracked, this is only applicable to orders to the UK mainland with a product value of over £50 
Standard UK Delivery – This is for mainland UK only, it is tracked and we will forward you the consignment number - £5.95 
Fastrack – Provided we receive your order before 12 noon on any business day we'll complete your order and dispatch it the same day for Next Working Day Courier Delivery which is tracked, this is also for mainland UK only - £9.95 (dependent on weight). Any Fastrack orders received after 12 noon will be made and dispatched the next day for delivery on the following day, this typically beats our standard delivery service by 24 hours. 
If you need it on a specific date please select this option in the checkout. 
 
 
Damage in Transit 
If there's anything wrong with your delivery or your crate arrives in an unsatisfactory condition you must inform us within 48 hours to enable us to log your problem with our courier and to deal with it as expediently as possible. 
 
Delivery Areas Covered 
Unfortunately due to the weight of our products the cost of delivering to areas outside of mainland UK are quite high. Our shopping basket will calculate delivery based on the weight of the products ordered and your location. We regret that deliveries to areas such as the Isle of Wight, Isle of Man, Scottish Islands and Northern Ireland attract a particularly high excess charge from our courier companies. Again call us 01392 829977 we are always happy to advise and help.