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Plantabox has won the Feefo Platinum Trusted Service award 2021. An independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers. 
 
This is our second year as Platinum Trusted Service Award Winners and after such a rubbish year in 2020, it is just fantastic to hear back from our customers (you) and have the teams efforts recognised - many, many thanks and congratulations to the Plantabox team 🙂 
Plantabox receives Feefo Platinum Trusted Service Award 2021 
 
18 JANUARY 2021, Plantabox has won the Feefo Platinum Trusted Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers. 
 
Created by Feefo, Trusted Service is awarded only to businesses that use Feefo to collect genuine reviews and insights. Businesses who meet the high standard, based on the number of reviews they have collected and their average rating, receive the award. A highly valued badge of approval, this accreditation remains unique, as it is based purely on interactions with real customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’s commitment to outstanding service. 
 
Feefo gives Platinum Trusted Service awards to businesses that have achieved the Feefo Gold standard for three consecutive years or more. In normal times, the Feefo Gold Trusted Service award recognises organisations that have collected at least 50 Feefo reviews in a year and have achieved a service rating of at least 4.5. This year, to avoid penalising businesses suffering unduly from the effects of the coronavirus pandemic, the criteria has been adjusted. Organisations that won a Gold Trusted Service award last year but struggled to achieve the required number of reviews this year, have been assessed on an average rating over the 24-month period covering 2020 and 2019. 
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All our Plantabox products are hand-made and personalised for you! 
 
Just to keep you informed. 
 
With Brexit now a reality, we are starting to experience some issues with deliveries to European countries, especially Ireland. A number of packages, sent via our courier DPD, have been returned by customs with no comments or instructions to enable us to correct paperwork and enable the delivery to proceed. We are doing our best to rectify this. 
 
We also want to make customers aware that in some cases, where a delivery is successfully made into Europe, an additional customs charge may be applied. We are afraid that we are unable to influence this charge, and being a small company, we are unable to refund these additional costs. 
 
To discuss an order, or if you have questions, please email sales@plantabox.co.uk 
 
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