Call us on 
01392 829977 
 
 
Plantabox receives Feefo Platinum Trusted Service Award 2020 
 
22 JANUARY 2020, Plantabox has won the Feefo Platinum Trusted Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers. 
 
Created by Feefo, Trusted Service is awarded only to businesses that use Feefo to collect genuine reviews and insights. Businesses meeting the high standard, based on the number of reviews they have collected and their average rating, receive the award. A highly-valued badge of approval, this accreditation remains unique, as it is based purely on the interactions with real customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’s commitment to outstanding service. 
 
Feefo have given Platinum Trusted Service awards to businesses who have achieved Gold standard for three consecutive years. The Feefo Gold Trusted Service award recognises those who have collected at least 50 Feefo reviews in a year, and have achieved a service rating of at least 4.5. 
 
Don Ford, Director, Plantabox commented: “We’re very excited to receive this award from Feefo because it’s based on the feedback of real customers, who are the most important judges of all. It recognises how hard we work to give all our customers the best possible experience. Everyone at Plantabox is fully committed to the highest quality of service, so it’s important for us to listen, understand and respond to all our customers. The beauty of Feefo is that it enables us to consistently improve, so we’re looking forward to another successful year.” 
 
Congratulating Plantabox on winning this year’s award, Steph Heasman, Director of Customer Success at Feefo, commented: “The Trusted Service award has always been about recognising companies that go way beyond the norm in customer experience and generate great feedback from happy customers. 
“This year we’ve been delighted to see so many companies using Feefo to provide outstandingly high levels of all-round service – it’s what Feefo is all about. We help our clients give their customers the best experiences possible. I’m confident we’ll see more success from businesses partnering with us throughout 2020. 
“Feefo is all about powering up customer experience, which is why we have introduced our new Platinum category. Clients told us they want recognition for achieving our demanding Gold award standard over a longer period. Our new Platinum award is earned by companies that achieve a Gold rating in three consecutive years. It’s a tough challenge and very-well deserved by those that earn it.” 
Feefo is a reviews and customer insights technology company that provides businesses with the tools to collect real, purchase-verified reviews and insights. Working with over 3,500 clients, Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction, in order to increase consumer confidence and enable businesses to make smarter business decisions. 
Share this post:

Leave a comment: 

All our Plantabox products are hand-made and personalised for you! 
 
We would love to continue building your personalised wooden crates, but we have run out of wood and paint! 
(Because of the Covid-19 outbreak these are not seen as critical supplies.) 
 
We have had to make the extremely difficult decision to temporarily close the Plantabox business, including FurnitureCrates.com 
The Business will resume after the COVID-19 pandemic has passed. 
We thank everyone for their support at this difficult time and apologise for any inconvenience caused. 
 
Our website will remain open, but for all orders placed, build and delivery will be delayed until after we re-open. We will update as soon as we are able. 
Please do not place an order if delivery is time critical. 
 
To discuss an order, or if you have questions, email sales@plantabox.co.uk 
 
If you visit our website www.plantabox.co.uk or www.furniturecrates.com you can see our wonderful products and sign-up to our Newsletter 
 
Or visit our Facebook pages for regular updates and offers. 
Our site uses cookies. For more information, see our cookie policy. Accept cookies and close
Reject cookies Manage settings