Delivery Information

 

UK Mainland Delivery

We are pleased to be offering Free Delivery over £75.00

Delivery Service Tracked & Signed Delivery Time Cost
DPD Yes 5 Days Lead Time £6.95

Our crates are designed and handmade to order. Due to the high level of customisation of our products we have a 5 days lead time to all orders.

 

Investing in technology to make life easier for our customers, we send text /email messages to customers who have better things to do than wait all day for delivery.

By working with our delivery partner, DPD Local (formerly Interlink Express), we’re utilising the latest technology to make your delivery on time, securely and at your convenience. We want you to be in charge of your delivery to make sure that it is safely delivered, with the minimum of inconvenience to you. Accurate information is the key to success. Please make sure that you enter your postcode accurately, and by including your mobile number as well as your email address means we can notify you by email or text of our anticipated ‘one hour delivery window’. You will not be required to wait in all day for a parcel. If the time is not convenient, you can use the text or the email to change the delivery date. 

Fastrack Nextday Service

Fastrack Nextday is our premier production and express delivery service which gets your personalised crate gift to you by the next working day if we receive your order by 12 noon on any working day. 
 
We guarantee that we'll get it out with a courier by the end of the same day on the next working day service, meaning you'll receive it the following working day. So if you order before 12 noon on a Friday you will receive the gift on the following Monday. This will beat our normal delivery timescales by around 48 hours depending on the product and destination, so if you need your crate urgently for an event or special occasion it's well worth using. 
 
If you order after 12 noon on any day you can take advantage of our Fastrack 24 service which ensures that your gift is dispatched within 24 hours on a next day delivery. So if you ordered at 4pm on a Wednesday your gift will be dispatch on Thursday to arrive on Friday. This would beat our standard service by 24 hours. 
 
The Fastrack service is just £9.95 for a single personalised crate gift, which is £5.00 more than our normal delivery service. It may be higher than this depending on the overall weight of the final package, for example if you have ordered 2 or more crates. The delivery is securely tracked just as our normal delivery is. If you'd like to use it just pick the option when you check out and it will be highlighted on your order. 
 

IMPORTANT 

If there is anything wrong with your delivery or your crate arrives in an unsatisfactory condition, you must inform us within 48 hours to enable us to log your problem with our courier and to deal with it as expediently as possible. 
 
By talking to customers we know that you want to shop in an environment in which you feel safe. You want to be associated with a company who really care about you and are passionate about their product, processes and product quality. We have a huge responsibility to act in a way that reflects the emotions that you've invested in your gift. We want you to be 100% happy with your gift and your experience. If you'd like more information on our delivery services please contact us. 

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Manage Your Delivery Through DPD 

You can track your parcel or rearrange delivery easily and conveniently while on the move. By visiting the DPD mobile website you can quickly locate the information you’ll need about your delivery and, if necessary, make changes. Once on the mobile website, you’ll be able to: 
 

  • Arrange to collect from the local depot 
  • Change the delivery day to a more convenient date 
  • Change to an address where you know someone will be in to receive the parcel 
  • Ask us to leave the parcel in a safe place 

 The details of the website will be included in your email order confirmation. Or you download the DPD Local app to your phone and manage all your delivery preference in one place, find out more here: https://www.dpdlocal-online.co.uk/ 
 
If your parcel can't be delivered 
If your parcel can't be delivered it will be returned to the depot and the driver will leave you a calling card with 4 options: 

  • Collect from Depot – Choose to collect your parcel at a time convenient to you 
  • Leave in a safe place – Call to arrange for DPD to redeliver to a safe place at your address 
  • Change delivery details – Choose an alternative day or address within your postcode sector 
  • Upgrade Delivery – Before 12 (Noon) on a nominated day Monday to Friday – Cost £6