UK Mainland Delivery
Free Delivery on orders over £85.00
|Delivery Service||Tracked||Delivery Time||Cost|
|APC||Yes||1 - 2 Working days from dispatch||£6.95|
As our crates are designed and handmade to order and require a high level of customisation we have a 3-5 working days lead time for all orders.
Investing in technology to make life easier for our customers, we send text email messages to customers who have better things to do than wait all day for delivery.
By working with our delivery partner, APC, we’re utilising the latest technology to make your delivery on time, securely and at your convenience. We want you to be in charge of your delivery to make sure that it is safely delivered, with the minimum of inconvenience to you.
Accurate information is the key to success. Please make sure that you enter your address and postcode accurately, and by including your mobile number as well as your email address we will be able to notify you, by email or text, of the anticipated ‘ delivery window’. You will not be required to wait in all day for a parcel. If the time is not convenient, you can use the text or the email to change the delivery date.
ImportantIf there is anything wrong with your delivery or your crate arrives in an unsatisfactory condition, you must inform us within 48 hours to enable us to log your problem with our courier and to deal with it as expediently as possible.
By talking to customers we know that you want to shop in an environment in which you feel safe. You want to be associated with a company who really care about you and are passionate about their product, processes and product quality. We have a huge responsibility to act in a way that reflects the emotions that you've invested in your gift. We want you to be 100% happy with your gift and your experience. If you'd like more information on our delivery services please contact us.
You can track your parcel or rearrange delivery easily and conveniently while on the move. By visiting the APC website you can quickly locate the information you’ll need about your delivery and, if necessary, make changes. Once on the website, you’ll be able to:
Manage Your Delivery Through EVRI
- Change the delivery day to a more convenient date
- Change to an address where you know someone will be in to receive the parcel
- Ask us to leave the parcel in a safe place