Here's a quick guide to ordering your personalised crate gift, if you have any questions just contact us and we'll be only too pleased to help...
From our extensive range, choose the crate to suit the person and the occasion. We have 8 different shaped crates and also other wooden gifts that can be personalised for your special requirement. It could be empty for the recipient to plant up or accessorise or you could include a planting kit which could be herb seeds or spring bulbs.
There are 16 colours to choose from in our current range, although these may differ depending on the product in question, we always try and offer 8 colours. You may find that the same crate can be bought in different colours in different sections - if you cant find the option you want just get in touch and we will sort it for you. Pick a colour from the pull down menu on the product page to suit the recipient and the possible location of the crate. Make it a special gift for that special person. There is a colour guide on each of the products and we've labelled product shots with captions on the images to help you decide. Here is our current colour swatch, we also have white available which is not shown here.
This is the really special stage in creating your unique and special gift. Your own and very personal opportunity, to really express your emotions and sentiments. It could be an anniversary, a wedding date, a birthday, a special occasion, a retirement, a coded message, a favourite saying. Or simply ‘I love you,’ ‘I miss you,’ ‘Thanks'. Our web site has been designed to lead you through the process of ordering your crate. There are a number of stages which you need to follow which are outlined here.
Your personalised message will appear on one side of your carefully selected Plantabox crate. It can also be put on the reverse for an additional cost, this is available as a product option where appropriate. The standard font we use are the traditional stencil typefaces and as such only appear in CAPITAL LETTERS. On some products you may find other fonts which have upper and lower case. We have a maximum number of letters for each crate, this will depend on the width of each character so some phrases may allow more letters than others:
IMPORTANT: Please carefully check your spelling, punctuation, grammar and any dates used, because we'll put the message on the crate exactly as instructed. If we are in any doubt we will try to contact you to avoid errors.
Where possible you will be able to see your personalisation in a live preview which will assist you with checking that your message fits and how it will look. We have different fonts on some products but on our core products we use a stencil style lettering. We have recently added a lot more symbols to the font set as well as our special symbols which include a heart, champagne glasses, a paw print, holly, recycling logo and a butterfly.
Add extra value and make it extra special by adding a liner for planting, wheels, adding your personalisation on both sides, adding a hessian lining, or adding a house number. We also have additional accessories in their own section.
A final touch for this personalised gift is of course, your own personal message. We supply a bespoke A6 sized card gift card, attached to the crate. Type your message and we'll print this on to the card free of charge. Again check the spelling to make sure it is replicated exactly as you want it.
A page will appear which will summarise and confirm your unique gift. If you are happy then simply click on the Go to Checkout. If you have shopped with us before enter your Email address and password. If this is your first time shopping with us please click on enter your details. Please be assured that as a customer of Plantabox. Ltd you are a really special person and any information you share with us is in totally confidential. We do not share your personal information with any other party. We are proud of our reputation, the support and feedback from of our customers. We have really worked hard to establish a robust system to protect your interests and give you truly extraordinary service. Your privacy is important to us.
All website payments are handled by SagePay, which accept all major credit / debit cards. As a payment service provider (PSP), thousands of businesses outsource their transaction security to them and they are industry leaders. It's their top priority to ensure that customers' transaction data is kept secure at all times, which is why they comply with the Payment Card Industry Data Security Standard (PCI DSS). If you're not sure the order has been confirmed, please email us at firstname.lastname@example.org or phone on 01392 829977.
You can now specify the date you would like your gift to be delivered. The option is available in the shopping basket when you checkout. We do make a small charge for this service but it gives you total control over your delivery. If in doubt, email or phone and we'll be able to help you, call us on 01392 829977.
If you’re ordering a Plantabox for someone else and having it delivered directly to them or to your own address, we would like instructions as to where to leave the box if someone is not at home. If the box cannot be delivered, it will be returned to the local depot and an additional charge may be levied for trying to redeliver on another day.
We have a number of different delivery options provided by couriers and delivery companies who specialise in getting your product to you in perfect condition. All Plantaboxes are handled by our specialist secure courier – Interlink.
The main options are as follows:
If you need it on a specific date please select this option in the checkout. There are more details of our delivery process here.
If there's anything wrong with your delivery or your crate arrives in an unsatisfactory condition you must inform us within 48 hours to enable us to log your problem with our courier and to deal with it as expediently as possible.
Unfortunately due to the weight of our products the cost of delivering to areas outside of mainland UK are quite high. Our shopping basket will calculate delivery based on the weight of the products ordered and your location. We regret that deliveries to areas such as the Isle of Wight, Isle of Man, Scottish Islands and Northern Ireland attract a particularly high excess charge from our courier companies. Again call us 01392 829977 we are always happy to advise and help.
Here are some of our most common customer questions, if you have any other queries just use the form at the bottom of the page to get in touch.
1. Can you deliver to (insert destination)?
The answer to this question is invariable YES. If our couriers can get there then a crate can be delivered, however, if you are not able to select the destination using our address finder and in extreme cases we will need to get you a quote for the cost of delivery. This will depend on the weight and the destination so the more information you can give us the more accurate we can be. We may need to take payment offline and manually process the order but everything is possible. We are able to deliver to most of Europe and you can select these destinations when you register to shop. If you have a special requirement just contact us and we will do our very best to help.
2. How should I prepare an empty box for planting?
When we plant up our boxes, we use a bespoke horticultural liner but a heavy duty bin liner would suffice. A bespoke fitting liner is available to buy for just 75p. Make sure you perforate the liner intermittently to allow for drainage. You could also add a layer of stones, bark or other material that would help aid drainage before filling with compost. Check what sort of soil your chosen plants prefer but loam based compost is preferable to a peat based one. Suitable compost planting substrates are available from our accessories section. You could also finish your planted crate with a layer of bark chippings to prevent the soil drying out too fast, especially in the summer months. Check our Planting Guide for more information.
3. How long will it be before it is delivered?
When you buy your gift we will advise you on which specific day your order will be delivered. If you require the item to be sent for a particular day, we will always try to accommodate this, if you need a crate delivered quicker you can use our Fastrack service, see below for more information. Please note that we do not deliver on a Saturdays or Sundays. More information can be found on our Delivery page.
Your Plantabox is best positioned outside in a sheltered but sunny position. We do not recommend too much water as it makes the plants lazy, however they do need a drop to survive, especially in warmer months. Small Plantaboxes are designed for indoor use but can be kept outdoors during the spring and summer. Your crate should be slightly raised off the ground to reduce the contact to the surface of the ground in the wet seasons allowing the wood and the crate's contents to breath. This can be done with various things but you can purchase wheels from our site to do this - it will make the crate easier to move around once it is fully loaded too. As with any outdoor planter it will need some care during winter months and you may want to store it in a shed or greenhouse.
5. My crate has been damaged in transit - what should I do?
The first thing is to let us know if there's anything wrong with your delivery or your crate arrives in an unsatisfactory condition within 24 hours to enable us to log your problem with our courier and to deal with it as expediently as possible. Ideally take photos of the damage and email them to us as well. We will always endeavour to replace a damaged crate as soon as we possibly can.
6. How does the Fastrack next day delivery service work?
Provided we receive your order before 12.00 noon on any business day we'll complete your order and dispatch it the same day for next working day courier delivery which is tracked, this is for mainland UK only and costs £9.95 (dependent on weight). If you select the fastrack option we'll acknowledge your order and start processing it straight away. In the unlikely event that we accept an order that we cannot deliver within this guideline, we'll let you know and arrange an immediate refund if required.
7. Tell us more about the colours?
We have an extensive range of colours which have been picked to give you as many options as possible. You can see the whole range on our 'How to Order' page. The paints are all manufactured by Cuprinol and are waterbased stains which are designed for protecting wood outdoors. All our crates are treated, we never send a crate out without being prepared in this way.
8. What about caring for the crate itself?
Your crate is manufactured from Sustainable pine but will rot and warp if left in very damp and poorly ventilated conditions. The key to preventing rot is to control the wood’s exposure to moisture, most wood decay fungi grow on wood with a high moisture content usually 20 percent or above, your crate has been treated with high quality wood stain to help inhibit water ingress. Your crate should be stored so that it is raised off the ground, particularly when planted. If stored in a damp and airless environment it will degenerate very rapidly. Try to take special care when watering your crate so that you do not soak the wood and increase the likelihood of fungi growth, at all times pay particular attention to adequate drainage and ventilation. It is essential to make drain holes in the liner when planting.
9. What sizes are the boxes?
The sizes of the boxes are listed on the main site, however they are as follows:
10. How can I move my Plantabox around, once planted?
The large and square Plantaboxes can be ordered with wheels. This will ease maneuverability once planted up. Please order the wheels on the product page and they will be fixed to your Plantabox. Alternatively, you can order them afterward and add them yourself.
We are pleased to be offering Free Delivery over £75.00
|Delivery Service||Tracked & Signed||Delivery Time||Cost|
|DPD||Yes||Next Working Day*||£6.95|
Our crates are designed and handmade to order. Due to the high level of customisation of our products we have a 5 days lead time to all orders.
By working with our delivery partner, DPD Local (formerly Interlink Express), we’re utilising the latest technology to make your delivery on time, securely and at your convenience. We want you to be in charge of your delivery to make sure that it is safely delivered, with the minimum of inconvenience to you. Accurate information is the key to success. Please make sure that you enter your postcode accurately, and by including your mobile number as well as your email address means we can notify you by email or text of our anticipated ‘one hour delivery window’. You will not be required to wait in all day for a parcel. If the time is not convenient, you can use the text or the email to change the delivery date.
Fastrack Nextday is our premier production and express delivery service which gets your personalised crate gift to you by the next working day if we receive your order by 12 noon on any working day.
We guarantee that we'll get it out with a courier by the end of the same day on the next working day service, meaning you'll receive it the following working day. So if you order before 12 noon on a Friday you will receive the gift on the following Monday. This will beat our normal delivery timescales by around 48 hours depending on the product and destination, so if you need your crate urgently for an event or special occasion it's well worth using.
If you order after 12 noon on any day you can take advantage of our Fastrack 24 service which ensures that your gift is dispatched within 24 hours on a next day delivery. So if you ordered at 4pm on a Wednesday your gift will be dispatch on Thursday to arrive on Friday. This would beat our standard service by 24 hours.
The Fastrack service is just £9.95 for a single personalised crate gift, which is £5.00 more than our normal delivery service. It may be higher than this depending on the overall weight of the final package, for example if you have ordered 2 or more crates. The delivery is securely tracked just as our normal delivery is. If you'd like to use it just pick the option when you check out and it will be highlighted on your order.
If there is anything wrong with your delivery or your crate arrives in an unsatisfactory condition, you must inform us within 48 hours to enable us to log your problem with our courier and to deal with it as expediently as possible.
By talking to customers we know that you want to shop in an environment in which you feel safe. You want to be associated with a company that really cares about you and is passionate about their product, processes, and product quality. We have a huge responsibility to act in a way that reflects the emotions that you've invested in your gift. We want you to be 100% happy with your gift and your experience. If you'd like more information on our delivery services please contact us.
All orders are thoroughly checked before leaving our premises. On receipt of your order we request that you check the items as soon as possible. If you are unhappy with your order for any reason, please contact us on email@example.com Please have your order number to hand when you contact us as it will allow us to find your order quickly.
You have 28 days, from receipt of cancellable goods, to notify the seller if you wish to cancel your order or exchange an item.
Please note: goods that are personalised, bespoke or made-to-order to your specific requirements, perishable products and personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken are non-refundable, unless faulty.
We recommend that should you need to send your order back to us using a tracked delivery service as we cannot be held responsible for any parcel lost during transit to us.
Our return address is:
2 Clyst Units
Once your item has been returned, we will inspect it and take the necessary action as soon as possible.