With Brexit now a reality, we are starting to experience some issues with deliveries to European countries, especially Ireland. A number of packages, sent via our courier DPD, have been returned by customs with no comments or instructions to enable us to correct paperwork and enable the delivery to proceed. We are doing our best to rectify this. 

 

We also want to make customers aware that in some cases, where a delivery is successfully made into Europe, an additional customs charge may be applied. We are afraid that we are unable to influence this charge, and being a small company, we are unable to refund these additional costs. 

 

To discuss an order, or if you have questions, please email sales@plantabox.co.uk 

 

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